AGA Rangemaster Ltd is committed to safeguarding your privacy. This policy explains what information we collect and how we use the personal information you supply to us. In using our website, any of our services, or providing us with any personal information, you acknowledge that we will use your information in the ways described in this policy. Where we rely on consent for any processing (for example, certain marketing communications), you can withdraw your consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
1. Who we are?
2. Data Protection Law
3. What Personal Information do we Collect?
4. Use of Cookies and tags
5. How we use your information
6. Who we will share the Information with
7. Protecting your personal data
8. Your passwords
9. Stopping communication from us
10. Legal enforcement
11. Third Party sites
12. Monitoring Communications
13. Your rights
14. Contact Us
15. Changes to the Security and Privacy Policy
1. Who we are?
AGA Rangemaster Ltd is the number one range cooker supplier in the UK and has been making premium range cookers for more than 185 years. The company is also a leading supplier of built-in domestic appliances, sinks and taps, room-heater stoves and cookware. AGA Rangemaster Ltd operates under the following trading names: AGA, AGA Cookshop, AGA Rangemaster, Rangemaster, Rangemaster Sinks, Leisure Sinks, Falcon, Mercury, Rayburn and Redfyre. The company is registered in England and Wales under Registered Number 3872754 and its head office address is Meadow Lane, Long Eaton, Derbyshire NG10 2GD.
2. Data Protection Law
In carrying out our day-to-day activities we process and store personal information relating to our customers and are therefore required to adhere to the requirements of all data protection legislation, including the EU Data Protection Directive 95/46/EC, the EU General Data Protection Regulation 2016/679 (applicable from May 2018), the EU e-Privacy Directive 2002/58/EC and any relevant national implementing legislation (including the UK Data Protection Act 1998) and any substantially similar local legislation, including the guidance, codes of practice, recommendations and deliberations of the relevant supervisory authority, in each case as amended or replaced from time to time. We take our responsibilities under these laws very seriously and strive to ensure the personal information we obtain is held, used, transferred and otherwise processed in accordance with them.
3. What Personal Information do we Collect?
You can access our website home pages and browse our website without disclosing your personal data. When you submit a customer service enquiry, request or download brochures or other information, book a demonstration, register with us or sign up to receive marketing communications, you may be asked to provide certain information such as your name, email address, telephone number, postcode/address and any details relevant to your request (for example product details, installation details, or preferred appointment times) so we can respond to you and provide the requested service or information. We may also collect and store information about your marketing preferences and, where required, a record of the consents you have provided (for example, to receive special offers, news and product updates). This website does not take online orders and we do not collect payment card details via this website. We may also collect certain technical information automatically when you use our website, such as your IP address, device information, browser type, and information collected via cookies and similar technologies (see section 4).
4. Use of Cookies and tags
Some cookies/tags collect information that may be treated as personal data (for example, online identifiers such as cookie IDs and IP addresses). They do not track and store your name, address, telephone number or email address unless you choose to provide that information to us via the Site. To learn more about our ‘cookies’ and ‘tags’ please read our Cookies Policy
5. How we use your information
We are permitted to use the information we collect about you to:
Process and respond to your enquiries and information requests
Manage your account
Administer our websites
Monitor customer traffic patterns and site usage to help us develop and improve the design and layout of our sites
To get your feedback Where you have given consent, we may:
Send you information such as company news, new products, special offers and events
Offer you entry to our competitions
We will only send you marketing information by mail or email. We may contact you by phone and/or text where necessary to deal with your enquiry or request, and (where applicable) in relation to a product or service you have requested.
6. Who we will share the Information with?
Without your explicit consent, we will never pass on your personal details to anyone outside AGA Rangemaster Ltd for them to use for their own marketing purposes. In order to serve you most efficiently, we may share your information with reputable third-party companies. These include IT and website hosting/support providers, marketing and communications service providers, fulfilment and distribution institutions (where relevant), service organisations carrying out repair work on our behalf, fraud prevention and credit checking agencies, our auditors and our parent company which reviews and audits our processes. These organisations are under strict obligations to keep your personal information private.
7. Protecting your personal data
All information we collect about our customers is held on secure servers. In situations where these servers are externally hosted we will only use reputable hosting companies which adhere to security policies and procedures at least as stringent as our own.
8. Your passwords
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. When you create a password, it should be a minimum of seven characters long and use a mix of numbers and characters. You should avoid using obvious phrases like ‘password’, your name or phone number.
9. Stopping communication from us
If you decide you no longer want us to contact you, you can request that we stop by clicking ‘unsubscribe’ or ‘update your contact preferences’ on any marketing emails. When you unsubscribe we will act quickly, but you may continue to receive mailings for a short while for items already in preparation or on their way to you. Please note that if you unsubscribe and subsequently request information then we will still send you information to fulfil your request.
10. Legal enforcement
We may share your data with other organisations if we are under a duty to disclose or share your personal data to comply with any legal obligation or to enforce or apply our terms of use as set out in our Terms and Conditions and other agreements. Information may also be shared to protect the rights, property or safety of AGA Rangemaster Ltd, our customers or others.
11. Third-Party sites
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
12. Monitoring Communications
As part of our efforts to make further improvements to the service we provide to our customers, telephone calls to and from us may be recorded or monitored and used for training purposes. To protect the operation of our computer systems we monitor both incoming and outgoing email. To protect the operation and security of our computer systems, we may monitor incoming and outgoing email in accordance with applicable law.
13. Your rights
You have the right to:
Change your communication preferences at any time
Ask us to remove your personal information from our records
Update or amend the information we hold about you if it is wrong
Object to the processing of your information for marketing purposes
Request a copy of the information we hold about you
Raise a concern or complaint about the way in which your information is being used.
You also have the right (in certain circumstances) to request that we restrict processing of your personal information, to request data portability, and to object to processing where we rely on legitimate interests. You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your relevant supervisory authority.
14. Contact Us
If you wish to find out more about your rights or obtain a copy of the information we hold about you, please email DP01@agarangemaster.co.uk quoting Security and Privacy Enquiry. Alternatively, you can write to us at: Data Protection Officer, AGA Rangemaster, Station Rd, Ketley, Telford, Shropshire TF1 5AQ
15. Changes to the Security and Privacy Policy
We keep our Security and Privacy Policy under regular review. This privacy policy was last updated December 2024. If we make changes to this policy, we will notify you by updating the policy on our websites.