Customer Support

If you have anything you would like to ask us, you can get in touch by:

Email

EMAIL US

Telephone

TELEPHONE

letter

LETTER

 

For AGA Enquiries  

Email us

UK Sales:
Please contact your local AGA specialist

Email us with your query:  customerrelations@agarangemaster.co.uk

Book an AGA service:
service@agarangemaster.co.uk 

For AGA warranty:
customerrelations@agarangemaster.co.uk

ROI Sales:
sales@waterfordstanley.com

Call us

AGA UK Sales: 0800 111 6477

Customer Services: 01952 643149

Book an AGA Service: 01952 980132

AGA UK Trade Sales: 01952 643142 (option 4)

Republic of Ireland Sales: +353 (0)51 302300

International Sales: 0115 946 6138 

Lines are open:
Mon - Thurs: 9am - 5:00pm
Fri: 9am - 4:30pm

Note: Calls from outside the UK will be charged at International rates. We recommend checking with your telephone provider before calling.

Write to us

Trade Enquiries: 

AGA Rangemaster, Meadow Lane, Long Eaton, Nottingham, NG10 2GD, England

Consumer Enquiries:

AGA Rangemaster, Station Road, Ketley, Telford, Shropshire, TF1 5AQ

Customer Complaints: 

At AGA Rangemaster we will do all that we can to provide you with the most suitable response specific to your particular situation and to ensure, where possible, that your complaint is resolved to your satisfaction.

If you are unhappy with the resolution click here. to find out about our complaint process.

For Rayburn Enquiries  

Email us

For UK sales enquiries:
cmoon@agarangemaster.co.uk

Email us with your query:  customerrelations@agarangemaster.co.uk

For Rayburn spare parts: agaspareparts@abgo.co.uk 

For Rayburn warranty: 
customerrelations@agarangemaster.co.uk

 

Call us

Rayburn UK Sales: 01952 642080

Customer Services: 01952 643149

Rayburn Technical: 01952 643149

Rayburn Spares: 01902 382449

Republic of Ireland Sales: +353 (0)51 302300

Northern Ireland Sales: 028 8772 2195

International Sales: 0115 946 6138

Warranty: 01952 643149 

Lines are open:
Mon - Thurs: 9am - 5:00pm
Fri: 9am - 4:30pm

Write to us

Trade Enquiries: 

AGA Rangemaster, Meadow Lane, Long Eaton, Nottingham, NG10 2GD, England

Consumer Enquiries:

AGA Rangemaster, Station Road, Ketley, Telford, Shropshire, TF1 5AQ

Customer Complaints: 

At AGA Rangemaster we will do all that we can to provide you with the most suitable response specific to your particular situation and to ensure, where possible, that your complaint is resolved to your satisfaction.

If you are unhappy with the resolution click here. to find out about our complaint process.  

 


For AGA Stoves Enquiries  

Email us

For UK sales enquiries:
cmoon@agarangemaster.co.uk

Email us with your query:  customerrelations@agarangemaster.co.uk

For AGA Stoves spare parts: agaspareparts@abgo.co.uk 

 

Call us

AGA Stoves Sales: 01952 642070

Customer Services: 01952 643149

AGA Stoves Spares: 01902 382449

Warranty: 01952 643149 

Lines are open:
Mon - Thurs: 9am - 17:00pm
Fri: 9am - 16:30pm

Write to us

Trade Enquiries: 

AGA Rangemaster, Meadow Lane, Long Eaton, Nottingham, NG10 2GD

Consumer Enquiries: 

AGA Rangemaster, Station Road, Ketley, Telford, Shropshire, TF1 5AQ

 

 

Complaints Process

Occasionally we get things wrong, please tell us so we can put them right.

How to contact us if you are unhappy with the service you have received.

We are committed to providing you with the best possible products and services, but in the unfortunate circumstance that you are unhappy with the service that you have received; please get in touch with us straight away in any of the following ways:

On the phone: 01952 643538

Our team is available to take these calls from 9am until 5pm Monday – Thursday, 9am until 4:30pm Friday, closed weekends and bank holidays. Calls may be recorded or monitored for training and other purposes.

By post: Customer Relations, AGA Rangemaster, Station Road, Ketley, Telford, Shropshire, TF1 5AQ

By email: headofcustomerservice@agarangemaster.co.uk

Our Customer Complaints Code of Practice below sets out our processes for resolving complaints related to the provision of our products and services and our complaints handling process.

What can you expect once you have registered your complaint?