Garton King Covid-19 Policy – 2nd November 2020
As a company, we continue to take the Covid-19 Pandemic very seriously whilst doing our utmost to maintain service to all of existing, new and prospective customers. In accordance with the new Government Lockdown, our Darts Farm and North Street Exeter showroom will close at the end of the day on Wednesday 4th November 2020.
We will be maintaining strict social distancing measures throughout our business and would ask customers to also comply with these measures . All customers are required to wear a mask in our stores whilst they remain open ensuring full nose and mouth coverage. All staff will be wearing PPE also, either masks or a visor, when not at their desks. This also applies to when our employees visit your home for AGA site visits, service repair and installations. If you cannot wear a mask, please vacate the room whilst our staff member is there.
Our offices and warehouse will remain open albeit with less staff and some working from home. Please be patient with us, our staff are working hard to answer all enquiries and action all work requested as soon as we are able to. The current situation will though affect lead and response times in some form, unfortunately. Please note that as the Pandemic continues to worsen this may adversely affect us or particularly our supply chain, such as AGA manufacturing and logistics. We appreciate as a business how frustrating this can be, but please be aware that at all times we are acting in our customer’s best interests whilst also protecting the health of staff and customers as well as adhering to Government Guidelines.
Our staff members will be monitoring and replying to all emails on firstname.lastname@example.org and email@example.com and all calls to 01392 254945 and 01392 549539 will be diverted to key individuals for all sales, service, installation and repair calls and enquiries. If however you ring and no one answers after 6 rings, please leave a voicemail and we will get back to you within 24 hours, unless at the weekend. Out of hours, the phone will go straight to voicemail and we will get back to you. All voicemails will be closely monitored.
Our Engineering team continue to be on call and available for all aspects of their work (servicing, repairs, AGA installations and deliveries). For Servicing and repair priority will be given to vulnerable people who have no other source of cooking or heating. All of our engineers are carrying alcohol hand sanitiser and will wear gloves and masks in the course of their work.
Please be very conscious of social distancing during their visits and please note that we now require all customers to wear masks when our engineers are in your property or vacate the room. Please contact for more details or clarity on this but these measures are for your and our engineers safety.
We are acting at all times in accordance with the latest Government and NHS advice.
We would also ask any customers who have emergency essential work arranged but who find that they have to self-isolate because of possible infection to inform us so that we do not send our engineers out because they would not be able to complete any work in such circumstances. You can re-arrange a date for such work after the period of self-isolation.
Current Opening Hours:
Darts Farm showroom - Closed at 5pm on Wednesday 4th November 2020*
North Street showroom – Closed at 5pm on Wednesday 4th November 2020*
Offices and warehouse – Opening hours – 9am until 5pm Monday to Friday
For emergency engineer callouts, AGA servicing, cooker installations, repair and breakdown or general administration matters please call us on 01392 254945 or email at firstname.lastname@example.org
For sales-related enquiries, AGA and other product promotions and discounts and showroom matters please call us on 01392 549539 or email us on email@example.com
*Please note that we will be available to open our Darts Farm or North Street showrooms on an appointment only basis Monday to Friday 10am until 2pm, after 4th November 2020 until 2nd December 2020 pending Government updates. Strict maximum of 3 people allowed in the showroom (1 Garton King staff member and 2 customers from the same household). Please call us on 01392 549539 or email us at firstname.lastname@example.org to book an appointment.
We will also be conducting AGA in house site visits where required, observing strict 2m social distancing and with all parties wearing PPE (masks etc).
We wish everyone well during this difficult period and we are here to help however we can.