We’re starting to re-open our stores…
We’re pleased to announce that we are gradually re-opening our stores. The wellbeing of our customers, colleagues, their friends and families is of the utmost importance to us, so we have put in place a range of measures to help keep everyone safe while continuing to offer excellent service.
We realise that some customers might prefer to make an appointment for a private viewing and you can book this service by calling 0800 111 6477.
We’re also offering Zoom meetings with our expert advisers so you can discuss your project, find out more about our range and ask any questions.
In addition, we will be hosting a series of themed Zoom demonstrations on a regular basis and will post further details over the coming weeks.
We’re sure you’ll understand that sadly we won’t be able to carry out any in-store demonstrations with an audience for a while but we have recorded video AGA Test Drive Demonstration on our key products which are available to watch here.
All these services are new to us all and are designed to ensure we can help all our customers. We will continue to improve our offering and welcome any feedback.
Our independent AGA partners will be keeping us updated on their proposals for opening, but we would suggest – as with our AGA shops – that you check to see which stores are open before setting out.
We have missed you and look forward to hearing from you and welcoming you back into our stores.
Important Updates from AGA Rangemaster
Following more recent government guidance AGA Rangemaster are planning to resume their 2 man delivery operation with effect from 4th May 2020.
AGA Rangemaster continues to put the health and wellbeing of all employees at the forefront of every decision-making process, while monitoring the advice from the Government and WHO guidelines on an ongoing basis.
Resumption of 2 Man Home Delivery Service
Trust us to deliver.
We know that receiving your new cooker is an event to look forward to – now more than ever! So, you’ll be glad to hear that we are resuming our 2 Man Home Delivery Service for all of our range cookers and complementary products.
However, as you would expect, we’re taking a sensible approach by following all Government advice on COVID-19, ensuring we protect you, our employees and the wider population.
All of our home delivery vehicles have been subject to a deep clean and we are cleaning the vehicles down at the end of every day ready for the following days deliveries.
Our drivers and installers have been issued with all of the appropriate PPE equipment including face masks, disposable gloves and antibacterial spray and wipes to wipe down any surfaces touched during your delivery. They will all use a hand sanitiser prior to entering your home.
The delivery team will call you prior to the delivery to provide you with an eta and ask if there is anyone in the household self isolating or currently suffering from or displaying symptoms of the virus. If there are the delivery will need to be rescheduled – we hope you will understand this.
We will ask you to maintain a distance of at least 2M whilst we are your home, but it is preferable that you remain in another room if possible until we’ve left. We won’t need you to sign for the delivery, we’ll take a digital image to confirm the successful delivery/installation.
If you’ve not been contacted yet but you would like to arrange your delivery as soon as possible please drop us an email to firstname.lastname@example.org and we’ll be in touch shortly to arrange your delivery.
Contactless, one-person delivery
The wellbeing of our customers, colleagues, their friends and families is of the utmost importance to us, so we have put in place a variety of measures to help keep everyone safe at this difficult time.
Some of the changes put in place affect deliveries.
During this period, we cannot send a driver’s mate and we can only operate a kerbside delivery service. We will, of course, be following the Government’s social distancing guidelines.
This service applies to deliveries of the following product ranges AGA 60, AGA eR3 Series, AGA Masterchef Deluxe, Mercury, Rangemaster and Falcon cookers. If you have paid for an installation and/or the removal of a cooker, the fee paid will be reimbursed.
With immediate effect:
• Our deliveries will be carried out by a single-person crew
• Cookers will be packed on a pallet
• Delivery will be to the kerbside at the closest point of access
• If a garage, accessed via a concrete drive, is available we will be able to deliver the cooker into it, so long as it is possible to do so with one person
• You will be provided with an estimated delivery time by the driver, while they are en-route
• Delivery drivers will be following Government social distancing guidelines and adhering to the 2m rule
• We will be able to provide verbal advice to assist with the handling of the cooker
• We will be operating a no-touch policy, so you will not have to sign directly for deliveries. Instead, we will take a photograph of the cooker once delivered
This is the size of the vehicle you can expect. It will have a 2 metre tail lift:
AGA 60 on a pallet - 225kg
AGA eR3 Series on a pallet - 330kg
Rangemaster cooker on a pallet
In these difficult times, our upmost priority is doing everything we can to help protect our loyal AGA team, our customers, their families and friends. Of course, our stores are now temporarily closed until further notice.
We are fully committed to supporting our staff throughout these painful and rapidly changing times. Where possible, some of our staff will work from home throughout this period and we will be doing everything we can to keep most operations going.
AGA Cookshop is operating as usual for online orders although you will not be able to utilise the click and collect service from today. At present, we are still trying to deliver AGA cookers, wherever possible, while adhering to Government guidance. We will be monitoring the situation closely and will advise you of any changes.
We’d love to hear from you and we will be there either at the end of the phone for general AGA retail store queries or, by email for our Customer Service team.
Our social team will continue to work from home, so do pop along with any questions or just to say hello. One thing we at AGA know a lot about is home cooking (after all we’ve been doing it for almost a hundred years) so we will be concentrating our efforts on creating content that will help everyone make the most of available ingredients to cook delicious, healthy and nutritious food.
Stay safe and take care.
With very best wishes,
The AGA Team
The wellbeing of the AGA team, our AGA customers and the wider AGA community, is the most important thing to us, so we have put in place extra measures in an effort to help keep everyone safe.
We’re continuing to follow all Government advice and act accordingly. So, things may change but right now our stores remain open. We have put in place extra cleaning routines and our staff have been updated on all guidance. We have cancelled our demonstrations for now and hope to reschedule them as soon as we are safely able to and will keep you updated.
Our delivery service is currently unaffected. Our drivers have been issued with specific instructions – based on current Public Health England guidelines – so delivery and installation can continue safely. Servicing, too, is continuing and we are happy to explain the extra measures we have put in place to any customer with a current or future booking.
Our customer service department is operating normally but we are constantly reviewing so you can email us if you have any queries.
We are pleased to advise that our warehouse team continue to pick and pack all online AGA Cookshop orders as normal, with deliveries unaffected. Our warehouse team is busy packing orders as normal with deliveries unaffected.
Also, our social media team will be continuing to work so please pop along and ask questions or just say hello. Over the coming weeks we’ll be posting lots of cooking tips and recipes, which we hope will be useful.
Stay safe and take good care.
The AGA Team