Servicing & AGA Care

As with most domestic appliances, AGA cookers require routine servicing and maintenance to ensure they continue to operate safely and efficiently.

Gas-fired AGA heat-storage cookers usually require an annual service, while the electric models should have a safety check and inspection carried out each year. The 30-amp model can be checked annually by a competent engineer for electrical safety and operation, whereas 13-amp models only require a service at 5-year intervals. Although the owner may perform some of the more simple operations, we would recommend that an AGA engineer carries out a periodic full service.

An oil-fired AGA heat-storage cooker should be serviced at six monthly intervals. 3-oven and diesel models may extend to 12 months. Solid fuel models require their internal flueways to be cleaned monthly, with a six-monthly sweeping of the connecting flue pipe. The main chimney should be swept annually.

Arranging a service

The AGA Service Centre is based at our Telford Headquarters. Our dedicated team of experienced AGA service professionals can be contacted from 8am to 5pm from Monday to Friday.

When arranging a service maintenance visit, please note that your engineer will require the AGA cooker to be cool, so please ensure that it is turned off the night before. A hot cooker cannot be safely serviced.

To book an AGA service please call 0845 602 3015 or fill out our online form.

All gas, oil and electric AGA heat-storage cookers are eligible under the AGA Care plan, but if the AGA cooker is older than 15 years we will treat it to a free health check first to ensure it is in full working order a pre-requisite to qualifying.

• AGA Care is a 12-month service and repair plan provided by AGA Rangemaster Limited.
• AGA Care covers gas, electric and oil AGA heat-storage cookers. Freestanding and Integrated Modules that are no longer in their warranty period can also be covered.
• Converted AGA range cookers are not eligible for AGA Care.
• AGA cookers must be in working order at the time of enrolment and remain within economical repair at all times.
• AGA cookers aged 15 years or older, or any AGA heat-storage cooker that has not been serviced by AGA within the last 18 months, will need to undergo a free mandatory health check prior to AGA Care enrolment.
• Some older models may require burner upgrade work to qualify, and this will be clearly identified during the free health check.
• Service intervals will be set in accordance with AGA recommendations for each fuel type.
• Monthly charges vary by age and fuel type, and are payable monthly by direct debit only.
• AGA Care is available in selected postcodes throughout the UK; a small additional premium will be applied to the monthly charges to cover AGA cookers inside the M25.
• AGA Care is designed to keep the functional aspects of your AGA cooker running and, therefore, does not cover any cosmetic issues.
• The pre-emptive replacement of parts is entirely at our discretion.
• AGA Care cover is not transferable to another property or cooker, but may be transferred to a new owner of any property where cover is provided.

Any AGA heat-storage cooker outside of its warranty period that has a current plan offered in the territories covered by the AGA Service Centre is eligible for an AGA Care plan. Unfortunately, we are unable to extend AGA Care cover to solid fuel appliances or Rayburns at this present time.

Your AGA cooker will be covered for an electrical or mechanical breakdown of the domestic appliance, including all call-out, parts, materials, labour and VAT. You will also be covered for any scheduled service of the appliance as required at the manufacturer's recommended interval.

• Accidental damage.
• Pre-existing or known faults before the cover started.
• Electrical or mechanical breakdowns caused by the fitting of any accessory or failure to maintain or follow the manufacturer's instructions, including wilful neglect and general wear and tear consistent with age and usage.
• Replacement of your AGA cooker if it is deemed beyond economical repair.
• Repairs of cosmetic items such as the enamelled top and front or lids.
• Converted appliances; excluding appliances that have benefited from an AGA Authentic Upgrade, which are eligible under the AGA Care plan.
• Cover is not offered for solid fuel appliances or Rayburns.

If an AGA cooker is uneconomical to repair or if spare parts cannot be obtained we will cancel the AGA Care plan and refund any payments made on an annual or pro-rata basis.

Monthly charges are payable by direct debit only and will vary by age, fuel type and whether your cooker is within warranty or not. For more information call 0800 093 0302, or download the in warranty price list or the outside of warranty price list.